Returns & Exchanges

At ROEN, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn apparel in original condition with tags attached. Our streamlined process ensures that finding your perfect fit or style is effortless and stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging and attach the prepaid shipping label provided via email or downloaded from our portal.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location or schedule a pickup; ensure the barcode is clearly visible for scanning.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.