Frequently Asked Questions
Everything you need to know about your ROEN experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, generally arriving within 10-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
ROEN accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use premium, sustainable fabrics such as organic cotton and recycled polyester to ensure both quality and environmental responsibility.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.